Rate Limits (Hard limits)
When executing requests to TagoIO, you will have a limit on the number of requests that can be made during a certain time period. These limits are applied in short intervals every minute, allowing us to provide a reliable and scalable API that our developer community can count on when building their applications, as well as prevent cyber attacks on our servers such as DDOS.
Rate limits are applied to a wide range of interactions within the platform, including but not limited to API endpoints, data sent from IoT devices via network protocols (MQTT, LoRaWAN, HTTP), data exports, dashboard visualizations, user interactions, and more. These limits are also known as hard limits.
Note that hard limits are used in order to prevent high frequency usage beyond a healthy acceptable level, this is different from TagoIO services that are reset monthly. You still need to make sure that you have enough resources to run your application.
TagoIO also has limits applied to the number of resources you can have and the data displayed on your dashboards. Read more about Resource Limits and Data Output for Dashboards.
How it works
Rate limits or hard limits are enforced based on your accounts plan, each account tier has different rate limits for each API resource. The maximum number of requests that are allowed are based on a time interval, with a retry time window when the requests exceed the limit.
The limit of each request is applied every minute. If a user reaches their rate limit during a specific minute, they will need to wait until the next minute for the limit to be reset before making additional requests. So if you reach the maximum rate at 12:45:09 PM, the next request can only be done after 12:46:00 PM.
The system will aggregate all the requests performed inside a Profile for each route. Therefore, if you reach the limit for a route, all future requests to that Profile and route will be denied during the period. For some specific routes, such as the Post and Get data from devices, you can configure the rate limit for each device separately.
Check our our Control Tower add-on.
Check our our Control Tower add-on.
Request Rate Limits
The following table lists the API resources for which the hard limit applies, the corresponding endpoint route, functions associated with the route, and limits for each plan. The values are given in RPM - request per minute.
Maximum number of requests per minute allowed in each Profile
| Resource | Route | Function | Free | Starter | Scale |
| DEVICE | POST /Device | Create Device | 10 | 250 | 5,000 |
| DEVICE | DEL /Device/:device_id | Delete Device | 10 | 250 | 5,000 |
| DEVICE | GET /device | List Devices | 50 | 100 | 500 |
| DEVICE | GET /device/:device_id GET /device/token/:device_id GET /device/:device_id/data_amount GET /device/:device_id/chunk | Info Device List Device Tokens Device Data Amount Get Device Chunk | 100 | 1.000 | 15,000 |
| DEVICE PARAMETERS | GET /device/params GET /device/params/:device_id | Get Device Params | 100 | 1,000 | 5,000 |
| DEVICE | PUT /device/:device_id POST /device/token DEL device/token/:token POST /device/:device_id/convert POST /device/:device_id/empty POST /device/:device_id/chunk/copy DEL /device/:device_id/chunk/:chunk_id | Edit Device Create Device Token Delete Device Token Convert Device Empty Device Export Device Chunk Delete Device Chunk | 50 | 250 | 2,000 |
| DEVICE PARAMETERS | POST & PUT /device/:device_id/params POST & PUT /device/params DEL /device/params | Create Edit Delete Device Params | 100 | 500 | 5,000 |
| DATA | GET /data | Get Device Data [*] | 250 | 5,000 | 15,000 |
| DATA | POST /data | Send Device Data [*] | 250 | 5,000 | 15,000 |
| DATA | PUT /data | Edit Device Data | 250 | 1,000 | 5,000 |
| DATA | DEL /data | Delete Device Data | 100 | 1,000 | 5,000 |
| DATA | GET /data?query=aggregate | Get Device Data with Query Aggregate | 5 | 10 | 100 |
| ACCOUNT | PUT /account GET PUT /account GET /account/confirm/:token GET /account/billing PUT /account/billing POST /account/otp/:otp_type/enable POST /account/otp/:otp_type/confirm POST /account/otp/:otp_type/disable POST /account/allocation PUT /account/allocation GET /account/allocation | Edit TagoIO Account Get TagoIO Account Confirm TagoIO Account Get TagoIO Account Billing Edit TagoIO Account Billing Enable TagoIO Account OTP Confirm TagoIO Account OTP Disable TagoIO Account OTP Create TagoIO Account Resource Allocation Edit TagoIO Account Resource Allocation Get TagoIO Account Resource Allocation | 50 | 100 | 500 |
| ANALYSIS | POST /analysis PUT /analysis/:analysis_id DEL /analysis/:analysis_id POST /analysis/:analysis_id/upload | Create Analysis Edit Analysis Remove Analysis Analysis Upload Script | 60 | 100 | 1,000 |
| ANALYSIS | POST /analysis PUT /analysis/:analysis_id DEL /analysis/:analysis_id POST /analysis/:analysis_id/upload | Create Analysis Edit Analysis Remove Analysis Analysis Upload Script | 60 | 100 | 1,000 |
ANALYSIS | GET /analysis GET /analysis/:analysis_id GET /analysis/:analysis_id/token GET /analysis/:analysis_id/download | Get Analysis List Get Analysis Info Get Analysis Token Get Analysis Script | 60 | 1,000 | 2,000 |
| ANALYSIS | POST /analysis/:analysis_id/run GET /analysis/:analysis_id/run | Analysis Run | 60 | 1,000 | 2,000 |
| ANALYSIS | POST /analysis/services/console/:method | Analysis Services Console | 60 | 250 | 500 |
| ANALYSIS | POST /analysis/services/mqtt/publish | Analysis Services MQTT Publish | 60 | 250 | 500 |
| ANALYSIS | POST /analysis/services/email/send | Analysis Services Email | 60 | 250 | 500 |
| ANALYSIS | POST /analysis/services/sms/send | Analysis Services SMS | 60 | 250 | 500 |
| ANALYSIS | POST /analysis/services/notification/send | Analysis Services Notification Profile | 60 | 250 | 500 |
| ANALYSIS | POST /analysis/services/attachment/upload | Analysis Services Attachment | 60 | 250 | 500 |
| ACTION | POST /action PUT /action/:action_id DEL /action/:action_id | Create Action Edit Action Remove Action | 60 | 100 | 1,000 |
| ACTION | GET /action GET /analysis/:action_id | Get Action List Get Action Info | 60 | 1,000 | 2,000 |
| DASHBOARD | POST /dashboard PUT /dashboard/:dashboard_id DEL /dashboard/:dashboard_id POST /dashboard/:dashboard_id/duplicate POST /dashboard/:dashboard_id/widget PUT /dashboard/:dashboard_id/widget/:widget_id DEL /dashboard/:dashboard_id/widget/:widget_id | Create Dashboard Edit Dashboard Remove Dashboard Duplicate Dashboard Create Widget Edit Widget Remove Widget | 60 | 100 | 1,000 |
| DASHBOARD | GET /dashboard GET /dashboard/:dashboard_id GET /dashboard/:dashboard_id/widget/:widget_id | Get Dashboard List Get Dashboard Info Get Widget Info | 60 | 1,000 | 5,000 |
| FILES | POST /files PUT /files DEL /files PUT /files/permission PUT /files/copy | Create Files Edit Files Remove Files Change Files Permission Copy Files | 60 | 100 | 200 |
| FILES | GET /files GET /file/:file_path GET /files/permission | Get Files List Get Files Info Get Files Permission | 60 | 100 | 1,000 |
| PROFILE | POST /profile PUT /profile/:profile_id DEL /profile/:profile_id POST /profile/:id/token DEL /profile/:id/token/:token | Create Profile Edit Profile Remove Profile Create Profile Token Delete Profile Token | 60 | 100 | 200 |
| PROFILE | GET /profile GET /profile/:profile_id GET /profile/:id/auditlog GET /profile/:id/token | Get Profile List Get Profile Info Get Profile AuditLogs Get Profile Token | 60 | 100 | 1,000 |
| PROFILE | GET /profile/:id/statistics | Get Profile Statistics | 60 | 100 | 1,000 |
| PROFILE | GET /profile/:id/summary | Get Profile Summary | 60 | 100 | 1,000 |
| PROFILE | GET /profile/:id/limits | Get Profile Limits | 60 | 100 | 1,000 |
| NOTIFICATION | POST /notification PUT /notification/:notification_id/:btn_id PUT /notification/read PUT /notification/markallread DEL /notification/:notification_id GET /notification | Create Notification Edit Notification Read Notification Radl All Notification Remove Notification Get Notification | 60 | 100 | 1,000 |
| RUN NOTIFICATION | POST run/notification PUT /run/notification/:notification_id DEL /run/notification/:notification_id GET /run/notification/:run_user PUT /run/:run_url/notification PUT /run/:run_url/notification/markallread PUT /run/:run_url/notification/:notification_id/:btn_id DEL /run/:run_url/notification/:notification_id GET /run/:run_url/notification | Create RUN Notification Edit RUN Notification Remove RUN Notification Get RUN Notification Read RUN Notification By Run User Real All RUN Notification By Run User Edit RUN Notification By Run User Remove Run Notification By Run User Get Run Notification By Run User | 60 | 100 | 1,000 |
| RUN | PUT /run PUT /run/sso/saml POST /run/email_test POST /run/customdomain/:profile_id PUT /run/customdomain/regenerate/:profile_id DEL /run/customdomain/:profile_id GET /run/customdomain/:profile_id | Edit TagoRUN data Edit TagoRUN SSO Test TagoRUN Email Create TagoRUN Custom Domain Regenerate TagoRUN Custom Domain Remove TagoRUN Custom Domain Get TagoRUN Custom Domain | 60 | 100 | 200 |
| RUN | GET /run GET /run/:run_domain GET /run/sso/saml GET /run/customdomain/:profile_id | Get TagoRUN info Get TagoRUN info Get TagoRUN SSO Info Get TagoRUN Custom Domain | 60 | 500 | 2,000 |
| RUN USER | POST /run/users PUT /run/users/:user_id DEL /run/users/:user_id PUT Get Run User Info DEL /run/:run_url/delete POST /run/:run_url/passwordreset POST /run/:run_url/otp/:otp_type/enable POST /run/:run_url/otp/:otp_type/confirm POST /run/:run_url/otp/:otp_type/disable | Create Run User Edit Run User Remove Run User Edit Run User Remove Run User Change Run User Password Run User OTP Enable Run User OTP Confirm Run User OTP Disable | 60 | 100 | 1,000 |
| RUN USER | GET /run/users GET /run/users/:user_id GET /run/users/:user_id/login GET /run/:run_url/info GET /run/:run_url/confirm/:token | Get Run User List Get Run User Info Login as Run User Get Run User Info Confirm Run User Account | 60 | 1,000 | 5,000 |
| AM | POST /am PUT /am/:am_id DEL /am/:am_id | Create Access Management Edit Access Management Remove Access Management | 60 | 100 | 200 |
| AM | GET /am GET /am/:am_id | Get Access Management List Get Access Management Info | 60 | 100 | 500 |
| TAGS | GET /tags/keys/:type | Get Tags Resource | 60 | 100 | 1,000 |
| TOKEN INFO | GET /info | Get Token Info | 60 | 5,000 | 10,000 |
| INTEGRATION | POST /integration/network POST /integration/connector PUT /integration/network/:network_id PUT /integration/connector/:connector_id DEL /integration/network/:network_id DEL /integration/connector/:connector_id POST integration/network/token DEL /integration/network/token/:token GET /integration/network/token/:network_id | Create Integration Network Create Integration Connector Edit Integration Network Edit Integration Connector Remove Integration Network Remove Integration Connector Create Network Token Remove Network Token List Network Token | 60 | 100 | 500 |
| INTEGRATION | GET /integration/network GET /integration/connector GET /integration/network/:network_id GET /integration/connector/:connector_id GET /integration/network/:connector_id/devices | Get Access Integration Network List Get Access Integration Connector List Get Access Integration Network Info Get Access Integration Connector Info Get Integration Network Devices | 60 | 500 | 1,000 |
| INTEGRATION | GET /integration/network/resolve/:serie_number GET/integration/network/resolve/:serie_number/:authorization_code | Resolve Device Token Resolve Device Token with AuthorizationCode | 60 | 5,000 | 15,000 |
| AUTHORIZATION | POST /serviceauth PUT /serviceauth/:token DEL /serviceauth/:token | Create Authorization Code Edit Authorization Code Remove Authorization Code | 60 | 100 | 200 |
| AUTHORIZATION | GET /serviceauth | Get Authorization Code List | 60 | 100 | 1,000 |
| DICTIONARY | POST /dictionary PUT /dictionary/:dictionary_id DEL /dictionary/:dictionary_id PUT /dictionary/:dictionary_id/:language DEL /dictionary/:dictionary_id/:language | Create Dictionary Edit Dictionary Remove Dictionary Edit Dictionary Language Remove Dictionary Language | 60 | 100 | 200 |
| DICTIONARY | GET /dictionary GET /dictionary/:dictionary_id GET /dictionary/:slug_or_dictionary_id/:language | Get Dictionary List Get Dictionary Info Get Dicionary Language | 60 | 100 | 1,000 |
| TEMPLATE | POST /template POST /template/:template_id | Create Template Install Template | 60 | 100 | 100 |
| TCORE | POST /tcore/instance PUT /tcore/instance/:tcore_id DEL /tcore/instance/:tcore_id GET /tcore/instance GET /tcore/instance/:tcore_id GET /tcore/instance/:tcore_id/token POST /tcore/cluster PUT /tcore/cluster/:id GET tcore/cluster GET tcore/cluster/:id GET /tcore/cluster/:id/token | Create TCore Edit TCore Remove TCore Get TCore List Get TCore Info Create TCore Token Create TCore Cluster Edit TCore Cluster Remove TCore Cluster Get TCore Cluster List Get TCore Cluster Info Create TCore Cluster Token | 60 | 100 | 100 |
| MQTT Publish | - | Publish MQTT payload to TagoIO broker | 250 | 5,000 | 15,000 |
| MQTT Subscribe | - | Receive MQTT payload from TagoIO broker | 250 | 5,000 | 15,000 |
| MQTT Connection | - | Connect to TagoIO broker | 20 | 100 | 200 |
[*] You may also be able to adjust the limit individually per device depending on your plan. Check out our Control Tower add-on.
If, for some special reason, your requirements exceed the limits in the table, consider upgrading your plan to Scale. If you are already on the Scale plan, please contact us through the Help Center.
Response code
When a hard limit has been exceeded, TagoIO will return a HTTP 429 "Too Many Requests" error. Additionally, you can examine the response body to check the remaining retry window in seconds '(Retry-After : seconds)'. The following error will be returned in the response body:
- { "status": false, "message": "Too many requests (Retry-After: 8)" }
When using the Admin, the following error will be displayed:
Need help adapting your project to these hard limits? Try our Community
Rate limits usage monitoring
You can monitor the hard limits for each function by accessing the account menu located in the top right corner of your Admin page and selecting the "Hard Limits" option. If the Control Tower add-on is active in your account, you will have the ability to view historical and detailed statistics of your usage for Hard Limits, providing insights into your requests per minute. Learn more about the Control Tower add-on.
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