Billing
Managing your account with the TagoIO Mobile App
The TagoIO App is your gateway to streamlining your ecosystem and manage all your IoT applications in one place. It allows you to monitor and control your services and resources for all your profiles. Receive real-time notifications and alerts on ...
Resource Limits
TagoIO implements multi-tenancy as a cost-effective and performance-enhancing approach. This architectural choice brings a lot of benefits but it must have mechanisms to avoid service disruptions when other users utilizing the shared resources have ...
Refund Policy
If you have forgotten to cancel your plan or have decided to cancel it, you may be eligible to receive a refund. TagoIO offers refunds in certain situations. In order to initiate the process, if you are entitled to the refund, follow the steps below: ...
Billing Summary
You can get an overview of your account's costs for the current month by clicking on the Summary tab. This view helps you to track the cost of sub-accounts (profiles) that you may use to bill your own customers. This page is composed by three views: ...
Downgrading Plans & Services
You can schedule downgrades in your account for your plan, service limits, and add-ons. If you change your mind any time before the end of the billing cycle, you can modify or cancel the downgrade. All downgrades are only effective at the next ...
Allocating Services to profiles
When handling multiple profiles in your account, it's essential to ensure each profile is allocated with the right amount of Services to operate efficiently. This can be managed on the Billing page under the 'Resource Allocation' tab. The services ...
Common Billing issues
Why was a charge declined? Declines can happen for a variety of reasons that are determined by the cardholder's bank. Each bank has a system that takes into account various signals, such as the cardholder's spending habits, account balance, and card ...
Payment Methods
TagoIO accepts most major credit cards for payment. Making payments by invoice through ACH or wire transfer is available on request for Starter and Scale yearly plans. TagoIO also offer a yearly plan with flexible terms that allows companies to ...
Upgrading Plans & Services
When you upgrade your plan from Free to a Starter or Scale plan for the first time, we use this date/hour to define the billing cycle for your account. You will be charged for the full month already, and the plan will be automatically renewed until ...
Account Plans
TagoIO offers three Account plans that you can choose from to take advantage of the best tools for your application. Select your plan on the My Billing page. A certain limit of Services are already included in your Plan. For more details about the ...
Setup Billing
To setup your billing, just go to the top right menu (just under your avatar) and click on Billing. Once you are inside the My Billing page, select the Billing Information tab in order to fill in the company name, address, and any other information ...