Billing
Resource Limits
TagoIO implements multi-tenancy as a cost-effective and performance-enhancing approach. This architectural choice brings a lot of benefits but it must have mechanisms to avoid service disruptions when other users utilizing the shared resources have ...
Refund Policy
If you have forgotten to cancel your plan or have decided to cancel it, you may be eligible to receive a refund. TagoIO offers refunds in certain situations. In order to initiate the process, if you are entitled to the refund, follow the steps below: ...
Billing Summary
You can get an overview of your account's costs for the current month by clicking on the Summary tab. This view helps you to track the cost of sub-accounts (profiles) that you may use to bill your own customers. This page is composed by three views: ...
Downgrading Plans & Services
You can schedule downgrades in your account for your plan, service limits, and add-ons. If you change your mind any time before the end of the billing cycle, you can modify or cancel the downgrade. All downgrades are only effective at the next ...
Allocating Services to profiles
If you have more than one profile created in your account, you need to allocate (distribute) each available Service to the profiles. The services are limited inside of each profile, so that when the usage goes beyond the limit setup for it, only that ...
Common Billing issues
Why was a charge declined? Declines can happen for a variety of reasons that are determined by the cardholder's bank. Each bank has a system that takes into account various signals, such as the cardholder's spending habits, account balance, and card ...
Payment Methods
TagoIO accepts most major credit cards for payment. Making payments by invoice through ACH or wire transfer is available on request for Starter and Scale yearly plans. TagoIO also offer a yearly plan with flexible terms that allows companies to ...
Upgrading Plans & Services
When you upgrade your plan from Free to a Starter or Scale plan for the first time, we use this date/hour to define the billing cycle for your account. You will be charged for the full month already, and the plan will be automatically renewed until ...
Account Plans
TagoIO offers three Account plans that you can choose from to take advantage of the best tools for your application. Select your plan on the My Billing page. A certain limit of Services are already included in your Plan. For more details about the ...
Setup Billing
To setup your billing, just go to the top right menu (just under your avatar) and click on My Billing. Once you are inside the My Billing page, select the Billing Information tab in order to fill in the company name, address, and any other ...
Popular Articles
MQTT
MQTT stands for MQ Telemetry Transport; it's an extremely simple and lightweight publish-subscribe messaging protocol. It was designed for constrained devices and low-bandwidth, high-latency or unreliable networks. TagoIO has its own MQTT broker that ...
Access Management
Access Management (AM) is a module that helps you securely grant access to certain resources in your account. You create Targets (users or things) and determine which type of Permissions for the resources they will have. Some examples of how AM can ...
Connector Overview
Connectors enable you to create a device with built-in behaviors that allow it to communicate with a Network very easily. They also help you automate and scale your devices, once you create a device using a connector, that device will also run the ...
Profiles
Profiles are similar to having different sub-accounts under your own main account. You can create multiple profiles for persons or organizations and then share them with others. By doing this, you will continue to own the 'sub-account' while allowing ...
MQTT - Example with MQTT.fx
This is a tutorial on how to connect to Tago MQTT, subscribe to topics using wildcards and publish to a topic. For this tutorial we will use the software Mqttfx. To download and learn more about Mqttfx go to their ...