To setup your billing, just go to the top right menu (just under your avatar) and click on My Billing. Once you are inside the My Billing page, select the Billing Information tab in order to fill in the company name, address, and any other ...
Common Billing issues
Why was a charge declined? Declines can happen for a variety of reasons that are determined by the cardholder's bank. Each bank has a system that takes into account various signals, such as the cardholder's spending habits, account balance, and card ...
Downgrading Plans & Services
You can schedule downgrades in your account for your plan, service limits, and add-ons. If you change your mind any time before the end of the billing cycle, you can modify or cancel the downgrade. All downgrades are only effective at the next ...
Upgrading Plans & Services
When you upgrade your plan from Free to a Starter or Scale plan for the first time, we use this date/hour to define the billing cycle for your account. You will be charged for the full month already, and the plan will be automatically renewed until ...
Rate Limits (Hard limits)
When executing requests to TagoIO, you will have a limit on the number of requests that can be made during a certain time period. These limits are applied in short intervals every minute, allowing us to provide a reliable and scalable API that our ...