Last year, we announced that we were planning to discontinue SMS services in 2024 due to a series of new requirements and technology constraints that prevented TagoIO from providing message delivery at the expected level. Now, we are confirming the end date of the services (including email) and how we will be helping customers to make the transition. Please continue reading below for the changes, deadlines, and how we can help you.

Due to the increasing complexity of compliance imposed by regulatory authorities in different countries when dealing with SMS services and the inability of some telecoms to guarantee message delivery from a centralized system like TagoIO, we have decided to discontinue the SMS service available for developers.

We will stop offering SMS for all accounts on Nov 1, 2024. We will provide easy integration with service providers such as Twilio and AWS, allowing customers to use their tokens and continue using SMS services normally in their TagoIO applications. By using external providers, customers will have more control over their messages and access to logs.

TagoIO will still provide SMS services for the 2FA (Two-Factor Authentication) managed by our TagoIO admin. We will also honor current multi-year contracts.

We have identified the need to give total control of Email message delivery to our customers, given that TagoIO doesn’t have control over the type and content of the emails. Depending on the country, industry segment, and type of message (alert, marketing, etc), the email provider needs to comply with various requirements that TagoIO cannot meet due to the unlimited possibilities of customer use. To improve delivery and increase control of email services, we have decided to stop offering email services on Jan 1, 2025.

To assist with this transition, we will provide easy integration with external email providers so customers can use their own tokens.

TagoIO will still provide email services for the 2FA (Two-Factor Authentication) managed by our TagoIO admin, as well as for sign-up and password reset emails sent to RUN users. We will also honor current multi-year contracts.

As mentioned above, we will provide easy integration with external providers for both SMS and Email services. Our team is working to provide tutorials and examples for the community very soon and will additionally help customers directly as needed.

We recognize that changes like these are not welcome, as they demand additional steps from our customers to integrate them with external systems. Nevertheless, we continue to provide easy-to-use tools for IoT and work hard to ensure they are robust for every application.

If you have any questions about these changes, contact us at customercare@tago.io or speak with your assigned Customer Success Manager (CSM).