TagoIO does not receive anything from TheThingsStack CE

TagoIO does not receive anything from TheThingsStack CE

@Houzuo Guo

Hello!
I’m migrating an app from V2 to V3. In the past, the app used to use the “Tago IO” integration from the V2 console send data points to Tago.io.

So I got a brand new device, set it up on TheThingStack CE console, and the uplink transmissions are immediately visible in Live Data:

Next, on Tago.io I used this “The Things Industries Custom” integration to convince it to process data coming from TheThingStack CE, and gave it the brand new device’s EUI starting with 40-19:

Having obtained the authorisation secret, I went back to TheThingsStack CE and configured TagoIO integration:

Strangely, while TheThingsStack CE continues to receive packets just fine, on Tago.io neither the devices’ bucket nor “Live Inspector” sees anything at all.

What might have gone wrong?